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Helpdesk Operator – Full Time Location: Oxford (Hospital Setting)
Enhanced DBS required
Hours: 40 hours per week (5 x 8-hour shifts)
Pay: £12.21 per hour | £15.00 per hour for evenings, weekends & bank holidays
Are you organised, calm under pressure, and great with people? We’re looking for a Helpdesk Operator to join our team, working in a busy hospital environment in Oxford. You’ll play a key role in keeping everything running smoothly by handling calls and requests from hospital staff and ensuring they get to the right team quickly.
What You’ll Do:
- Answer phone calls and emails promptly (within agreed timeframes)
- Log all service requests accurately using our system
- Pass requests to the correct department and follow up on their progress
- Keep staff updated on the status of their requests
- Work closely with different teams including Housekeeping, Porters, and Maintenance
- Provide clear and accurate information to callers
- Support the team with general admin tasks
- Refer any issues you can’t resolve to the right contact
What We’re Looking For:
- Previous experience in a call centre or similar customer-focused role
- Great attention to detail and accurate record keeping
- Friendly, calm, and professional communication skills
- Comfortable working under pressure and multitasking
- Flexible approach to working hours – we operate 24/7/365
- Confident with both spoken and written English
This is a full-time role (minimum 40 hours per week) and includes working some evenings, weekends, and bank holidays.
Yazmin Cole