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Helpdesk Operative
Location: Bristol
Hours: Part-time, Nights (2 on / 2 off shift pattern)
We’re looking for a Helpdesk Operative to join our team and play a vital role in supporting our customers and colleagues.
As a Helpdesk Operative, you’ll be the first point of contact for queries, ensuring issues are logged, managed, and resolved efficiently.
What you’ll do
- Act as the first point of contact for calls and enquiries during night shifts.
- Log, categorise, and track jobs or requests using our internal system.
- Prioritise and allocate tasks to the right teams to meet service deadlines.
- Liaise with subcontractors and coordinate site visits where required.
- Keep customers updated on progress and provide excellent communication throughout.
- Support colleagues with scheduling, reporting, and general administration.
- Assist with purchase orders, invoicing, and other ad-hoc tasks.
What we’re looking for in a Helpdesk Operative
- Strong IT skills (Microsoft Office, email, and data entry).
- Excellent communication skills and a confident telephone manner.
- A positive, proactive attitude with the ability to work under pressure.
- Organised, reliable, and able to prioritise tasks effectively.
- A team player who can also work independently.
- Flexible, adaptable, and customer-focused.
Desirable skills for a Helpdesk Operative
- Previous experience in a helpdesk, call centre, or facilities management role.
- Experience with CAFM systems or job logging tools.
- Basic knowledge of building services/maintenance.
Why join us as a Helpdesk Operative?
You’ll be part of a friendly, supportive team where your role makes a real difference. We value respect, teamwork, transparency, and continuous improvement—and we’re committed to helping you grow and succeed.
Yazmin Cole