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FM Contract Manager (PFI) – South WestWe are supporting a leading national Facilities Management provider in appointing an experienced FM Contract Manager to oversee a high-profile PFI education portfolio in the South West region.
This is a critical leadership role covering multiple sites within a long-term, well-established PFI contract. To protect the confidentiality of the organisation and contract, full details will be shared only with shortlisted candidates.
What You’ll Be Doing
You will lead the full delivery of Hard and Soft FM services across a varied estate, ensuring safe, compliant, and high-quality service delivery. The role demands strong operational leadership, commercial oversight, and exceptional client relationship skills.
Key Responsibilities Facilities Management
- Deliver all Hard & Soft FM services including M&E, building fabric, grounds, cleaning, catering, porterage, asset surveys, lifecycle works, and variations.
- Lead and develop a multi-disciplinary team, driving standards, performance, and continuous improvement.
- Oversee Lifecycle and Variation Works, ensuring efficient planning, delivery, and cost control.
- Manage the contract P&L, including forecasting, budgeting, and financial reporting.
- Ensure full compliance with contractual obligations, maintain high-quality documentation, and identify opportunities for added value.
- Build strong working relationships, ensuring high levels of satisfaction and professional delivery.
- Oversee specialist contractors, ensuring safety, quality, and commercial targets are met.
- Maintain a safe environment, conduct risk assessments, and ensure adherence to statutory requirements.
- Manage audits, compliance standards, and resolve any non-conformities promptly.
- Extensive FM management experience (Hard & Soft FM)
- Strong background delivering FM within PFI environments
- 10+ years’ experience in senior FM roles
- Proven leadership and team-development experience
- Strong project management capability
- Excellent IT and data/reporting skills
- Health & Safety knowledge or relevant qualification
- Understanding of SFG20 and AP/RP responsibilities
- Experience in education-based PFI FM
- NEBOSH or other H&S qualifications
- IWFM/BIFM membership or qualification
- Knowledge of fire safety, legionella, and CDM
- Excellent communicator and influencer
- Highly organised and able to manage multiple priorities
- Commercially aware and analytical
- Customer-focused with a commitment to excellence
- Resilient, adaptable, and motivated
- Lead a major PFI FM contract with real scope to elevate performance
- Influence long-term service delivery and strategic improvements
- Supportive leadership structure with robust operational backing
- Competitive salary and benefits packa