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Mobile Contract Manager – Mobile (Building Services)A Mobile Contract Manager for a managing agent in building services oversees the delivery of facilities management (FM) across multiple sites, focusing on operational excellence, financial performance, and client relationship management. The role is highly dynamic, requiring travel between various commercial properties to manage both in-house and third-party engineering teams.
Job Title: Mobile Contract Manager (Building Services)
Location: Mobile/Multi-site (likely with a regional focus, e.g., Central London)
Reporting to: Contract Director
Job Purpose:
To coordinate all resources and stakeholders to deliver a high standard of hard services (M&E, fabric) across a portfolio of commercial properties. The manager ensures all contractual obligations, health & safety (H&S) regulations, and performance targets (KPIs/SLAs) are met while maintaining strong client relationships and financial viability of contracts.
Key Responsibilities and Duties
- Contract Management & Service Delivery:Oversee and manage the delivery of all planned preventative maintenance (PPM) and reactive maintenance services across multiple sites to the highest standards.
- Client Relationship Management:Act as the primary point of contact for clients, attending regular meetings, providing operational and technical updates, and ensuring high levels of client satisfaction.
- Financial & Commercial Management:Manage budgets, forecast spend, monitor profit and loss (P&L) performance, minimise aged debt, and oversee quote requests and variations to ensure commercial compliance and profitability.
- Team Leadership & Management:Lead, manage, and support mobile and on-site engineering teams, including conducting performance reviews, managing recruitment, and ensuring effective resource allocation.
- Health & Safety and Compliance:Ensure full compliance with all Health & Safety, environmental, and quality standards (e.g., risk assessments, method statements, fire safety, Legionella).
- Technical Oversight:Provide a strong technical understanding of building services systems (M&E, HVAC) to lead on project works, building shutdowns, and technical investigations.
- Reporting & Documentation:Produce regular progress, performance, and financial reports for clients and senior management, maintaining accurate contract documentation and records.
- Continuous Improvement:Identify opportunities for contract enhancements, additional works, and process improvements to drive efficiency and service quality.
Required Skills and Qualifications
- Experience:Proven experience in FM contract management or a similar role, ideally within a managing agent or service provider environment across commercial properties.
- Technical Background:A recognised industry qualification in an engineering discipline (e.g., Electrical or Mechanical – C&G, HNC, HND, or higher) is often preferred.
- H&S Certification:IOSH or NEBOSH certification is highly desirable.
- Contractual Knowledge:Strong understanding of relevant contract law and standard forms of contract (e.g., JCT).
- Skills:
- Excellent leadership, communication, and organisational skills.
- Strong commercial acumen and financial management skills.
- Ability to manage multiple sites, priorities, and stakeholders effectively.
- Proficiency in IT and CAFM (Computer-Aided Facilities Management) systems.
- A full UK driving licence due to the mobile nature of the role