Technical Contract Manager

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Technical Contract Manager
Facilities Service Provider
London & South East
£70-75k + Car Allowance
Pension Scheme
 
A leader within the UK FM & Building Services sector have a requirement for an experienced Senior Contract / Account Manager to run part of a multi-client portfolio across London and the South East. This role has become available due to an internal promotion, with this role taking charge of a mixture of existing accounts as well as 2 x newly-mobilised customers, across Central London, West London and Kent. These are as varies as commercial office space, financial / professional services, pharmaceutical, etc. Guideline for this position is a basic salary of £70-75,000 as well as a car allowance of circa £5,000. Role will operate across the customer sites Monday-Friday, while offering some flexibility for home working.

The responsibilities of the Technical Contact Manager will include an overall liability for delivering efficient and effective M&E service delivery agreed in line with budgets and client specifications, SLAs, etc. Monitoring and report on financial performance to line manager (account director), as well as ensuring falls within scope of accounts. Man management of teams across multiple sites, liaising with on-site client, tenants and Facilities Managers, etc. This will cover but not limited to:

• Responsible and full accountability for operational service delivery, financial management (P&L), people management, compliance and risk management
  • Delivery of contractual commitments and monthly, quarterly and annual reporting to the client
  • Delivery of internal monthly reporting and presenting to senior stakeholders
  • Evaluate applicable proposals and required changes to services identifying financial, personnel and operational performance implication and improvements
  • Responsible for contract strategic alignment and development, exploiting and securing all opportunities to deliver increased turnover and profitability
  • Ensure succession planning arrangements are in place
  • Ensuring business policies and processes are effectively communicated and implemented within the contract, with a key focus on QHSE, statutory legislation, Health & Wellbeing and DE&I
  • Engages executive involvement as needed to leverage the broader Business to introduce new scope & business pricing, as part of delivering an integrated set of services
  • Direct management and engagement of preferred/approved supply chain
  • Sets and supports the overall strategic vision and delivers best in class operational service to help enhance the workplace experience
  • Delivering complex projects and ensuring successful delivery
  • Risk management – identify risk and adopt appropriate mitigation measures
  • Compliance management – ensuring all activities comply with current statutory legislation

The successful candidate MUST be fully qualified in an engineering discipline (mechanical / electrical), ideally having served a full apprenticeship. With the employer having responsibility for M&E delivery for this client portfolio, and as a result regular interactions with customer Engineering Leads, applicants must be able to demonstrate technical proficiency, as well as the obvious experience of managing corporate / commercial facilities operations for at least 3-5 years.

This is an exciting opportunity to join a very well established M&E maintenance organisation, and managing a high-profile customer portfolio. With opportunities to grow within the company, both in the UK or for EMEA / Global roles in future, a chance not to be missed for an ambitious and dynamic Account / Senior Contract Manager experienced in delivering a 5* service across a similar environment. Daniel Oldfield

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