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Role – Cleaning SupervisorDuration – Permanent Role
Location – North West, covering Wigan, Warrington, Bolton, Manchester, Winsford,
Ellesmere & Liverpool – Mileage Paid
Hours – 40 hrs per week (working 8 hours shifts between – 8am–6:30pm, 5 days over 7)
Pay – £13.86ph
The Role
We’re looking for an experienced and proactive Soft Services Supervisor to oversee our catering, domestic, and laundry services across the Northwest. You will play a key role in ensuring our teams deliver excellent customer service, maintain the highest hygiene and cleanliness standards, and comply with all company requirements.
Key Responsibilities
· Provide outstanding customer service and respond promptly to client requests with a
professional, “can do” attitude.
· Supervise and support staff to maximise productivity and maintain high service standards.
· Oversee rotas to ensure full staffing coverage and accurate timesheets.
· Manage stock levels, supplier performance, and equipment use.
· Conduct regular audits, performance monitoring, and staff training.
· Ensure compliance with Health & Safety, COSHH, and Infection Control
regulations.
· Provide out-of-hours support when required and maintain regular communication with your line manager.
Skills & Experience
· Proven experience in a similar supervisory role within catering, cleaning, or soft
services.
· Strong understanding of cleaning standards.
· Confident using IT systems (Word, Excel, PowerPoint).
· Excellent leadership, communication, and customer service skills.
· Experience with auditing, performance management, and training.
· IOSH Managing Safely (preferred)
· Flexible and able to work occasional unsociable hours when required. Karen Chatfield