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Contract Support Administrator (FM Helpdesk)£28,000 – £34,000 per annum (dependent on experience)Location – St Albans (On-Site)Full-Time, PermanentPRS are partnered with a UK-based Facilities Management and Building Services contractor delivering hard FM, statutory compliance and specialist maintenance services across commercial, education, healthcare and public-sector estates.The OpportunityWe’re looking for a Contract Support Administrator to join our FM Helpdesk team. This is a mid-level role ideal for someone with prior Facilities Management helpdesk or contract support experience who thrives in a busy, organised environment and enjoys working independently. You’ll be responsible for coordinating reactive and planned maintenance activities across a defined portfolio of contracts, building strong working relationships with engineers and Contract Managers, and keeping systems and compliance documentation up to date. What You’ll DoFM Helpdesk & CAFM Administration • Act as a primary point of contact for service requests by phone and email • Log, prioritise and manage reactive and PPM tasks within the CAFM system • Allocate work to in-house engineers and approved subcontractors • Monitor job progress and chase updates to ensure timely task closure • Maintain accurate CAFM records, asset data and compliance documentation Planned Maintenance & Compliance Support • Issue and manage PPM schedules • Coordinate specialist PPM visits and chase service reports • Maintain electronic site and contract files to audit-ready standards • Support Contract Managers with compliance / statutory documentation Commercial & Financial Administration (Defined Scope) • Raise, track and close purchase orders using Xero • Process and validate supplier and subcontractor invoices • Resolve basic invoice and PO queries (no budget ownership) About YouEssential • Previous experience in an FM Helpdesk or Contract Support role • Experience using a CAFM system in a helpdesk or contract support environment • Organised, detail-focused and comfortable managing multiple live tasks • Excellent customer service and stakeholder communication skills • Able to work independently within a supportive team Qualifications • GCSEs (or equivalent) including English and Maths (essential) • FM, administration, or CAFM-related qualifications (desirable) Naomi Conn