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Job Title: Mobile Gas EngineerSalary: £40,000 – £50,000 (DOE)
Department: Technical Services
Reporting To: Technical Services Manager
Direct Reports: None
Location: Field-based (within assigned portfolio of stores)
Role Purpose To carry out planned and reactive gas maintenance tasks safely and to agreed standards across a defined portfolio of Supermarket stores, in line with required Service Level Agreements (SLAs).
The role provides first-line response to gas-related emergencies during normal working hours and while on call, ensuring effective resolution and minimal disruption to store operations.
Key Accountabilities Maintenance & Service Delivery
- Complete all allocated planned and reactive gas maintenance tasks to agreed standards.
- Achieve SLA targets, ensuring work orders are opened and closed in real time.
- Strive for first-time fix and maximise equipment uptime.
- Diagnose faults and failures in equipment and systems, implement effective solutions, and escalate where required.
- Order and fit parts or components in line with company procedures.
- Ensure timely ordering of parts and materials.
- Conduct seasonal audits and compliance checks in line with company standards.
- Provide M&E technical support, including advice on major operational issues.
- Participate in on-call rota and provide effective emergency response.
- Make safe and resolve Health & Safety-related issues in accordance with company policy.
- Provide regular status updates to the Planning & Dispatch (P&D) team.
- Ensure full compliance with Health & Safety legislation and best working practices.
- Complete M&E surveys and technical reports as required, cascading key data to relevant personnel.
- Investigate and report detailed findings on incidents and operational issues.
- Submit timesheets accurately and on time.
- Manage HR-related processes (absence notification, holidays, training needs).
- Work proactively with the Planning & Dispatch team to manage workload effectively.
- Support colleagues through teamwork, including mentoring and upskilling apprentices.
- Maintain effective written and verbal communication regarding operational M&E issues.
- Represent the company professionally at all times, maintaining appropriate dress standards and vehicle condition.
- Recognised Apprenticeship in M&E Services Maintenance.
- Gas Safe registered.
- Full UK driving licence.
- Ideally 17th Edition (or equivalent electrical qualification).
- Significant experience in gas maintenance, ideally within a retail environment.
- Strong understanding of commercial M&E service technologies.
- Awareness of budgeting and control of parts and materials usage.
- HVAC systems knowledge.
- Appreciation of refrigeration systems with ability to conduct visual inspections.
- Ability to work independently in a fast-paced, customer-facing environment.
- Strong fault-finding and diagnostic capability.
- Proficient IT skills.
- Effective prioritisation of complex workloads.
- Strong communication and customer service skills.
- Flexible and willing to undertake ongoing training.
- Physically fit and capable of climbing ladders and working in confined spaces.
- Professional, team-oriented, and proactive approach.
- Continuously improve and deliver sustainable solutions.
- Work efficiently using clear and straightforward communication.
- Act safely and responsibly at all times.
- Deliver and exceed customer service expectations.
- Perform with pride and act as a positive role model.
- Foster open, respectful, and collaborative working relationships.
- Flexibility to work in line with business needs, including participation in weekend and on-call rotas.
- Field-based role requiring regular travel within the assigned store portfolio.