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The role: Cleaning Service ManagerLocation: Manchester
Salary: £32kpa DOA
Hours: 37.5 hours per week, Monday to Friday
Working Hours
The role operates across the following rotating shifts:
· Two late shifts: 2:00pm–10:00pm
· Two mid shifts: 12:00pm–8:00pm
· One early shift: 10:00am–6:00pm
· 30-minute unpaid break each day
There is no regular weekend or bank holiday working, although occasional emergency cover may be required following a specific client request.
We are recruiting an experienced Cleaning Service Manager to oversee cleaning operations across a high-profile corporate contract. The successful candidate will manage the day-to-day cleaning service, lead and support the on-site team, maintain strong client relationships and ensure all contractual standards, KPIs and service levels are consistently achieved.
What We Are Looking For
We are seeking a confident and hands-on manager who can lead from the front, communicate effectively with both colleagues and clients and take full ownership of the cleaning operation.
The successful candidate must be organised, professional, cost-conscious and committed to delivering an excellent service.
Main Responsibilities
· Manage the daily delivery of cleaning services across the contract.
· Lead, motivate and develop the on-site cleaning team.
· Plan staff rotas and arrange cover for holidays, sickness and absences.
· Ensure all contracted cleaning hours are delivered within the agreed labour budget.
· Maintain accurate payroll, holiday, absence and clocking records through client portal.
· Build and maintain a positive working relationship with the client.
· Attend regular client meetings and provide clear service updates.
· Monitor cleaning standards through regular inspections and joint client audits.
· Produce and manage action plans following any audit failures.
· Ensure all KPIs, SLAs and contractual specifications are achieved.
· Complete inductions, toolbox talks and ongoing colleague training.
· Manage staff performance, attendance, investigations and disciplinary matters with HR support.
· Ensure compliance with health and safety, COSHH and company procedures.
· Report accidents, hazards and near misses correctly.
· Order cleaning materials, consumables, uniforms and PPE within budget.
· Ensure cleaning equipment and machinery are maintained and any defects are reported.
· Identify opportunities to improve the service and cleaning standards.
Skills and Experience
· Previous experience managing a cleaning or soft facilities management service.
· Proven experience leading and managing a team.
· Strong knowledge of health and safety and COSHH requirements.
· Experience working within a busy, high-pressure service environment.
· Excellent communication and client relationship skills.
· Strong planning, organisational and problem-solving abilities.
· Confidence managing rotas, absence, performance and operational budgets.
· Ability to maintain high cleaning standards and drive continuous improvement.
· Comfortable using workforce management or time and attendance systems. Karen Chatfield