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We’re recruiting two Contract Support professionals to join a well-established on-site team in St Albans, working at our client’s premises in support of the wellbeing arm of a large contract. You’ll be part of a team of eight, and the point of contact for the people you support, five days a week.What You’ll Be Doing
- Acting as first-line contact for support queries from client staff
- Logging, triaging and resolving tickets through to completion
- Supporting hardware, software and peripheral issues on site
- Setting up and configuring equipment for new starters and moves
- Keeping users informed and closing the loop on every request
- Maintaining accurate asset and activity records
- Working to agreed SLAs and flagging risks to the contract management team
- Experience in a customer-facing support or service desk role
- A calm, professional manner with people at all levels
- Solid troubleshooting instincts and a methodical approach
- Comfortable working on a client site, representing us well in someone else’s building
- Strong written and verbal communication and reliable timekeeping
- Right to work in the UK
What’s on Offer:
- £29,000 per annum
- Monday to Friday, 08:00–17:00 — no weekend work
- Free parking on site
- Competitive benefits package.
- A stable, site-based role within a team of eight.