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Contract Manager (M&E /Facilities Services)Central London
£64,000 – £66,000 + Travel Card
Pension Scheme, Flexible Benefits, Healthcare
Our client are a well established M&E services organisation, with a number of prestigious accounts throughout the UK and across a range of sectors including corporate, financial services and infrastructure. Due to an internal restructure within their FM delivery business, they currently seek a Contract Manager, responsible for running delivery of M&E maintenance services across a portfolio of London sites. Based from these buildings majority of the week, there is flexibility to support some remote / hybrid working, though with a majority of the week spent “on-site”. Guideline salary for this position is up to £66k, with a benefits package including a travel card (zones 1-2) as well as healthcare.
Candidates will be fully qualified in an engineering discipline (mechanical / electrical) ideally having served a full apprenticeship. While experience of man-management / team leadership is crucial, the organisation will also consider an experienced contract supervisor / junior manager with the ambition and to step up into a more senior position, making this an outstanding opportunity for someone with an eye on career development into a contract / account management role.
Key duties will include:
- Taking full ownership of service delivery across both the client site and our mobile contracts, ensuring a consistently high standard of service and customer care
- Leading and motivating a team of mobile M&E engineers, including objectives and managing performance to playing a key role in recruitment, induction and retention
- Building and maintaining relationships with clients and colleagues, with regular monthly service delivery review meetings
- Delivering the contract financial plan, including P&L management, WIP and debt collection
- Managing service performance against agreed contract KPIs and SLAs
- Organising and monitoring appointed subcontractors, making sure quality of work and value for money are maintained
- Spotting opportunities to grow the base contract with additional services and project works
- Providing escalation support for out-of-hours call outs, on an as and when basis
- Ensuring all service delivery is in strict compliance with our Health and Safety policies and procedures
- Travel card covering Zones 1 and 2
- 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
- Pension with a leading provider and employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Life Assurance
- Salary sacrifice car scheme (Hybrid/Electric Vehicle)
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
- Further flexible benefits to choose from (Gym / Bike Scheme / etc)