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Shift Leader – Engineering Services Position Overview The Shift Leader is responsible for delivering comprehensive engineering support to ensure all operational building assets are maintained to the highest possible standard.This role requires a detailed technical understanding of building services systems, strong contingency planning capability, and full compliance with current Health & Safety legislation and industry codes of practice.
You will ensure engineering operations are effectively controlled, with full consideration given to safety, business risk, and uptime requirements. The role demands high standards of asset performance, timely completion of all assigned works, and the prompt resolution of abnormal operating conditions.
Acting as the on-site coordination lead, the Shift Leader oversees the engineering team, Specialist Service Providers (SSPs), and support teams to ensure all activities are executed safely, professionally, and efficiently.
Key Responsibilities Operational & Engineering Control
- Maintain 100% uptime across all critical systems in line with operational requirements
- Competently operate and monitor all building systems
- Supervise and coordinate PPM and reactive maintenance within agreed timescales
- Allocate and manage maintenance tasks via the maintenance management system
- Maintain accurate plant records and asset registers
- Inspect completed works prior to permit and job ticket closure
- Deliver comprehensive shift handovers, covering plant status, isolations, ongoing works, and housekeeping
- Provide sickness and holiday cover for opposite shift personnel where required
- Manage and control the Permit to Work (PTW) system and Safe Systems of Work
- Review and monitor Risk Assessments and Method Statements (RAMS)
- Ensure full compliance with current Health & Safety legislation and company procedures
- Coordinate, approve, and close permits, escalating concerns where necessary
- Provide end-of-business reporting on outstanding permits
- Conduct site inductions and maintain accurate compliance records
- Ensure service providers meet contractual Service Level Agreements (SLAs)
- Coordinate and oversee all specialist service provider visits
- Confirm approved SOPs, RAMS, and PTWs are in place prior to works commencing
- Inspect and verify the quality of completed works, signing off documentation as appropriate
- Escalate technical recommendations, performance issues, or compliance concerns to management
- Monitor supplier activities to ensure safe and compliant conduct at all times
- Maintain QA audit procedures for tools, ladders, PPE, lifting equipment, and access systems
- Ensure inspection logs are accurate, up to date, and audit-ready
- Monitor plant rooms and critical infrastructure areas for cleanliness and operational integrity
- Maintain workshops, storage areas, rest facilities, and plant spaces to a professional standard
- Oversee small-scale project works, including moves, changes, and planned refurbishments
- Liaise with approved contractors and suppliers to ensure safe and compliant project delivery
- Support operational changes within front-of-house and common areas where required
- Building Management Systems (BMS)
- Lighting Control Systems
- Air Conditioning Systems (including Chilled Beams and FCUs)
- Variable Speed Air Handling Units (AHUs)
- Boilers and Heating Systems
- Single and Three-Phase Motors
- UPS Systems and associated controls
- Emergency Lighting Systems
- Generators
- Static Switches
- Water Treatment Systems
- Refrigeration Systems
- Minimum 10 years’ experience within the Building Services industry
- City & Guilds Parts 1 & 2 (2360) or equivalent qualification
- 18th Edition IEE Wiring Regulations
- Strong technical competence across electrical and mechanical building services systems
- Proven ability to lead, motivate, and coordinate a technical team
- Strong communication skills with the ability to engage effectively at all levels
- Proactive, quality-driven approach to engineering delivery
- Good IT literacy and reporting capability
- Physically fit and able to meet site operational demands
- Professional, presentable, and punctual with high levels of integrity
- Ability to interpret and act on written and verbal instructions
- Willingness to undertake further technical or leadership training where required
- City & Guilds 2391 Test & Inspection qualification