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Maintenance Manager – Retail & Leisure 📍 West London💼 Full-Time | Permanent
Overview We are seeking an experienced Maintenance Manager to lead the engineering and building services function at a flagship retail and leisure destination in West London.
This is an excellent opportunity for a technically strong, people-focused leader to take ownership of a high-profile site, ensuring all mechanical, electrical, and building systems operate safely, efficiently, and to the highest standards—supporting an exceptional guest and retailer experience.
The Role Reporting to the Facilities Manager, you will lead the onsite engineering team and take full responsibility for delivering planned and reactive maintenance across the centre.
This is a hands-on leadership role in a live retail environment, requiring strong technical expertise, compliance knowledge, and the ability to manage multiple stakeholders.
Key Responsibilities Team Leadership & Development
- Lead, develop, and manage the onsite Maintenance Team
- Mentor and support engineers to foster a high-performance, safety-focused culture
- Oversee delivery of PPM schedules and reactive maintenance works
- Manage specialist contractors and permit-to-work systems
- Conduct audits and inspections across plant rooms and public areas
- Monitor M&E and building fabric performance, identifying risks and investment needs
- Support emergency response and out-of-hours engineering incidents
- Ensure full statutory compliance (LOLER, PUWER, electrical safety, water hygiene, etc.)
- Maintain asset registers, statutory certification, and compliance documentation
- Ensure accurate CMMS reporting and job closure
- Manage engineering budgets and procurement activities
- Support sustainability and energy efficiency initiatives
- Work closely with operations, security, cleaning, guest services, and centre management
- Promote a proactive Health & Safety culture throughout the site
- Proven experience managing maintenance teams in retail, commercial, or leisure environments
- Strong technical knowledge of M&E services (HVAC, water systems, building controls)
- Solid understanding of statutory compliance and safe systems of work
- Excellent leadership, organisational, and problem-solving skills
- Experience with CMMS and digital reporting systems
- Customer-focused mindset suited to a live public environment
- IOSH Managing Safely or NEBOSH qualification
- BMS experience
- Exposure to energy or sustainability initiatives
- Multi-service FM contractor management experience
- Recognised engineering qualification (NVQ Level 3 / City & Guilds or equivalent)
- IPAF / PASMA certification
- 24/7 GP access for you and your immediate family
- Mental health and life-event counselling support
- Get Fit programme
- Financial and legal advice services
- Cycle to Work scheme
- Retail discounts and cashback app
- Uniform, PPE, and equipment provided