Administrator – Winsford
Administrator – Winsford
Commercial
-Winsford, North West
-£14 - £14 per hour
Consultant name: Karen Chatfield
Call for more information on this position: 0161 976 7335
Job reference: 000000000099258
Date posted: 12/02/2026
To Apply for this Job Click Here
Job: Helpdesk Coordinator
Location : Winsford
Type: Temp to Perm
Hours : 9-5 – Monday to Friday
£13.8 per hour
We are seeking to recruit for a Helpdesk Administrator based in Winsford. This role is central to day to day operations and would suit someone who is confident, customer focused, and comfortable working in a fast paced, busy environment.
Key Responsibilities
- Answering incoming calls and emails from clients, subcontractors and engineers
- Logging and managing maintenance jobs accurately via the helpdesk system
- Liaising with engineers, subcontractors, and suppliers
- Raising, sending, and following up on quotes
- Providing updates to clients and managing job progression from start to finish
- Escalating urgent or overdue issues appropriately
- Maintaining clear and accurate records
- Preparing basic reports
- Monitoring and managing SLAs and KPIs where deadlines are at risk
- Triaging incoming requests to ensure they are logged with the correct priority
- Dealing with invoicing
- Updating client portals and systems in line with contractual requirements
- Previous experience in a helpdesk, facilities, maintenance, or customer service role
- Confident telephone manner and professional written communication
- Strong organisational skills with good attention to detail
- Able to prioritise workloads and manage multiple tasks
- Comfortable using IT systems such as Outlook, job management systems, excel etc
- Calm under pressure and able to deal with challenging situations professionally
On Offer
- Stable role within the company
- Supportive team environment
- Training and development opportunities
If you are interested in this role please click the apply button now
Karen Chatfield