Consultant name: Naomi Conn

Call for more information on this position: 020 3892 7608

Job reference: 000000000095594

Date posted: 06/03/2026

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Helpdesk Manager (FM)
PRS is seeking a dynamic and experienced Helpdesk Manager. As a leading provider of facilities management services, we’re looking for someone who can drive the efficiency and effectiveness of our CAFM system, ensuring seamless operations across the board. This is a fantastic opportunity for someone with a strong background in managing teams, facilities management, and CAFM systems, who is ready to take the next step in their career.
Key Responsibilities:

• Oversee performance reporting and data management within the CAFM system.
• Lead the re-implementation and ongoing development of the CAFM system.
• Create and deliver user guides, training, and ongoing support.
• Manage engineer resource allocation to reactive and planned tasks.
• Develop and monitor Service Level Agreements (SLAs) and KPIs for internal and external contractors.
• Ensure statutory compliance, PPM schedules, and maintenance tasks are on track.
• Collaborate with multiple teams (directors, finance, procurement, etc.) for efficient service delivery.
• Maintain and manage CAFM system data, asset registers, O&M manuals, and compliance records.
• Provide regular reports on work status, service levels, and complaints.
• Foster team development through training, coaching, and leadership.

Requirements:

• Proven experience in managing a team in the facilities management sector.
• Strong communication, conflict resolution, and leadership skills.
• Extensive knowledge of CAFM systems and Helpdesk management.
• Detail-oriented with excellent organizational skills.
• Ability to develop and improve services, ensuring customer satisfaction.
• Flexible and proactive with a focus on professional development.

Naomi Conn

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