Consultant name: Glenn Steed

Call for more information on this position: 02075535660

Job reference: 094883

Date posted: 28/05/2025

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Job Opportunity: Shift Manager – Operations (Central London)

Location: Central London

Employment Type: Full-Time, Shift-Based. We are looking for an experienced and driven Shift Manager to support the day-to-day operations of a high-profile central London site. This role is ideal for someone with strong leadership capabilities, a background in building services or facilities management, and a passion for delivering service excellence in a fast-paced environment.

Key ResponsibilitiesOperational Leadership

• Support the senior site manager in the daily running of operations
• Oversee planned and reactive maintenance tasks, ensuring completion to quality and safety standards
• Coordinate workload and rotas with the helpdesk and shift teams
• Monitor team KPIs and performance statistics, driving improvements where necessary
• Maintain compliance with all health & safety requirements through regular inspections and audits

Team Management

• Supervise and develop a team of engineers and technicians
• Conduct regular one-to-ones, performance reviews (PDRs), and manage absences
• Lead recruitment activities and assist with onboarding
• Identify training needs and support individual development plans
• Handle first-level disciplinary investigations as required

Customer Focus

• Maintain a professional relationship with the client and stakeholders
• Ensure timely communication and feedback reporting
• Identify and support the delivery of additional service opportunities

Process & Performance

• Contribute to planning and execution of maintenance schedules and projects
• Assist in quote preparation and supplier management
• Identify process improvement opportunities across operations
• Take part in emergency response procedures and business continuity planning

Self-Management

• Maintain efficient time management and task prioritisation
• Stay informed through regular internal training and updates
• Promote a positive working culture through example

Financial Awareness

• Understand SLAs and KPIs and ensure compliance
• Monitor and control additional cost areas such as overtime and materials
• Support monthly performance and contract reviews

Experience:

• Proven supervisory experience, ideally in a shift-based environment
• Strong people management skills
• Experience working in high-footfall, customer-facing environments (e.g., retail, public spaces)

Qualifications

• Electrical, Mechanical, Carpentry or Air Conditioning qualification (City & Guilds/NVQ) – Essential

Key Interfaces:

• Engineers and Technicians
• Central Helpdesk/Customer Service
• Management Team
• On-site Client Representatives and Stakeholders

Glenn Steed

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