Night Helpdesk – Bristol

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Night Helpdesk – Bristol

Facilities

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Bristol, South West

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£15 - £15 per hour

Consultant name: Yazmin Cole

Call for more information on this position: 02075535660

Job reference: 000000000096630

Date posted: 08/09/2025

To Apply for this Job Click Here

Helpdesk Operative
Location: Bristol
Hours: Part-time, Nights (2 on / 2 off shift pattern)

We’re looking for a Helpdesk Operative to join our team and play a vital role in supporting our customers and colleagues.

As a Helpdesk Operative, you’ll be the first point of contact for queries, ensuring issues are logged, managed, and resolved efficiently.

What you’ll do

  • Act as the first point of contact for calls and enquiries during night shifts.
  • Log, categorise, and track jobs or requests using our internal system.
  • Prioritise and allocate tasks to the right teams to meet service deadlines.
  • Liaise with subcontractors and coordinate site visits where required.
  • Keep customers updated on progress and provide excellent communication throughout.
  • Support colleagues with scheduling, reporting, and general administration.
  • Assist with purchase orders, invoicing, and other ad-hoc tasks.

What we’re looking for in a Helpdesk Operative

  • Strong IT skills (Microsoft Office, email, and data entry).
  • Excellent communication skills and a confident telephone manner.
  • A positive, proactive attitude with the ability to work under pressure.
  • Organised, reliable, and able to prioritise tasks effectively.
  • A team player who can also work independently.
  • Flexible, adaptable, and customer-focused.

Desirable skills for a Helpdesk Operative

  • Previous experience in a helpdesk, call centre, or facilities management role.
  • Experience with CAFM systems or job logging tools.
  • Basic knowledge of building services/maintenance.

Why join us as a Helpdesk Operative?

You’ll be part of a friendly, supportive team where your role makes a real difference. We value respect, teamwork, transparency, and continuous improvement—and we’re committed to helping you grow and succeed.
Yazmin Cole

To Apply for this Job Click Here

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