Consultant name: Viki Martyniak

Call for more information on this position: 02075535660

Job reference: 000000000094518-4

Date posted: 29/07/2025

To Apply for this Job Click Here

Helpdesk Operator – Full Time 
Location: Oxford (Hospital Setting)

Standard DBS required – this can be processed if not currently held. 

Hours: 40 hours per week

Pay: £12.21 per hour | £15.00 per hour for evenings, weekends & bank holidays

Are you organised, calm under pressure, and great with people? We’re looking for a Helpdesk Operator to join our team, working in a busy hospital environment in Oxford. You’ll play a key role in keeping everything running smoothly by handling calls and requests from hospital staff and ensuring they get to the right team quickly.

What You’ll Do:

• Answer phone calls and emails promptly (within agreed timeframes)
• Log all service requests accurately using our system
• Pass requests to the correct department and follow up on their progress
• Keep staff updated on the status of their requests
• Work closely with different teams including Housekeeping, Porters, and Maintenance
• Provide clear and accurate information to callers
• Support the team with general admin tasks
• Refer any issues you can’t resolve to the right contact

What We’re Looking For:

• Previous experience in a call centre or similar customer-focused role
• Great attention to detail and accurate record keeping
• Friendly, calm, and professional communication skills
• Comfortable working under pressure and multitasking
• Flexible approach to working hours – we operate 24/7/365
• Confident with both spoken and written English

This is a full-time role (minimum 40 hours per week) and includes working some evenings, weekends, and bank holidays.
Viki Martyniak

To Apply for this Job Click Here