Consultant name: Yazmin Cole

Call for more information on this position: 02075535660

Job reference: 000000000096630

Date posted: 08/09/2025

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Helpdesk Operative
Location: Bristol
Hours: Part-time, Nights (2 on / 2 off shift pattern)

We’re looking for a Helpdesk Operative to join our team and play a vital role in supporting our customers and colleagues.

As a Helpdesk Operative, you’ll be the first point of contact for queries, ensuring issues are logged, managed, and resolved efficiently.

What you’ll do

• Act as the first point of contact for calls and enquiries during night shifts.
• Log, categorise, and track jobs or requests using our internal system.
• Prioritise and allocate tasks to the right teams to meet service deadlines.
• Liaise with subcontractors and coordinate site visits where required.
• Keep customers updated on progress and provide excellent communication throughout.
• Support colleagues with scheduling, reporting, and general administration.
• Assist with purchase orders, invoicing, and other ad-hoc tasks.

What we’re looking for in a Helpdesk Operative

• Strong IT skills (Microsoft Office, email, and data entry).
• Excellent communication skills and a confident telephone manner.
• A positive, proactive attitude with the ability to work under pressure.
• Organised, reliable, and able to prioritise tasks effectively.
• A team player who can also work independently.
• Flexible, adaptable, and customer-focused.

Desirable skills for a Helpdesk Operative

• Previous experience in a helpdesk, call centre, or facilities management role.
• Experience with CAFM systems or job logging tools.
• Basic knowledge of building services/maintenance.

Why join us as a Helpdesk Operative?

You’ll be part of a friendly, supportive team where your role makes a real difference. We value respect, teamwork, transparency, and continuous improvement—and we’re committed to helping you grow and succeed.
Yazmin Cole

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