Helpdesk Administrator – Brierley Hill

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Helpdesk Administrator – Brierley Hill

Commercial

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Brierley Hill, West Midlands

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£13 - £15 per hour

Consultant name: Karen Chatfield

Call for more information on this position: 01619767330

Job reference: 000000000095358

Date posted: 26/06/2025

To Apply for this Job Click Here

Role:    Helpdesk Administrator
Area:   Brierley Hill
Type:   Contract
Pay Rate:  £13 – £15 per hour – DOE
Duties:

  • Provide the overall key administration management to the contract
    • Manage the contract(s) email inbox and distribute documents where necessary (such as filing and sending relevant documents to relevant persons for review if required
    • Manage the contract(s) calendar to ensure contractors are booked in effectively with relevant documents (RAMS)
    • First point of call for contractors to attend site and carry out Planned Maintenance and book them into the sites when/where required
    • Proficient IT skills; with the ability to use various computer packages confidently, including SAP, Maximo, Excel and Word.
    • Assist with producing data and collating figures, relevant documentation and financial information is at hand for customer meetings/reports.
    • Distribution of PPM’s to the Maintenance teams and pursue completion of such works
    • Raising Corrective Works on the back of Planned Maintenance carried out and manage the progress
    • Responsible for reviewing the Contract Deliverables Schedule, the Performance Parameter Schedule and generating and reviewing the Helpdesk Report to determine compliance on a monthly basis.
    • Maintain adequate records of Planned/Reactive Corrective Works
    • Liaising with suppliers and sub-contractors, chasing outstanding invoices for completed works.
    • Collates programmed maintenance-related data to inform the development of each Schedule of Programmed Maintenance, each quarterly review and each monthly invoice.
    • Preparation of monthly applications, detailing contract spend on breakdown works and extra to contract works.
    • Raising of Purchase Orders and Ensure invoices are received and Goods Receipting in the appropriate manner using COUPA
    • Raising of contractor monthly Invoices
    • To work with the client SHEQ team to ensure compliance with all Health and Safety & CDM regulations and obligations and to assist with entering Near Miss, Safety Observations and Accidents on the portal.
    • Providing technical support to the Operations Manager and Technical Manager on technical matters
    • Ability to multi-task and manage own workload in a growing organisation
    • To produce billing information
    • Approval/payment of suppliers
    • Monitoring and controlling of sub-contractors including completion of sub-contractor inspections / audit to ensure SHEQ standards are achieved.
    • Prepare spreadsheets showing current progress of various processes and spends (Trackers)
    • Submission of costs within contract guidelines

If you are interested please click the apply button now.
Karen Chatfield

To Apply for this Job Click Here

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